This guide helps you resolve common issues encountered when adding, using, or removing the CompanyDNA Zoom integration. If you are experiencing difficulties, follow the steps below.

1️⃣ Installation Issues

Issue:    Unable to authorize the app

✅ Solution:

• Ensure you have Admin privileges in Zoom. Only admins can install third-party apps.
• Check if the CompanyDNA app is pre-approved in your Zoom account’s App Marketplace settings. If not, ask your Zoom admin to approve the app first.
• Verify that your Zoom account is active and not restricted by any organizational policies.

2️⃣ Data Not Syncing After Integration

✅ Solution:

• Log in to the CompanyDNA dashboard at https://dashboard.companydna.ai
• Go to → Connections > Zoom .Click on → Sync to force a sync.If data still does not sync, remove the app from Zoom and reinstall it following the steps in the User Documentation.

3️⃣ Missing Historical Data

✅ Explanation:

• CompanyDNA can only access Zoom data from the moment you authorize the integration. Any meetings, chats, or data before authorization will not be available.
• This is a security restriction imposed by Zoom’s API to protect your historical data.

4️⃣ Issues Removing the App

✅ Solution:

• Log in to https://marketplace.zoom.us.
• Go to → Manage > Added Apps .
• Find CompanyDNA and click –> Remove .